![]() As the analytic framework, rapport management (developed by Spencer-Oatey) provides a useful reconceptualisation of linguistic politeness with a greater focus on negotiated interaction. Moving away from the traditional views in the field, the present study takes a positive stance on the study of the interplay of interactional norms of politeness in intercultural face-to-face workplace interaction and investigates how people from different ethnic backgrounds undertake relational work in naturally-occurring workplace exchanges. Overlapping speech, in particular, is one aspect of workplace interaction that has been long neglected in the field of intercultural workplace interaction research. Differing social norms for what constitutes politeness have been a major focus of debate into the merits of politeness theory. Usually, but not exclusively, framed within the constructs of Brown and Levinson’s Politeness Theory, intercultural studies have typically concentrated on instances of miscommunication taking a partial, one-sided account of intercultural workplace interaction. The field of workplace communication continues to grow, and globalisation has encouraged researchers to focus on the phenomenon of intercultural interaction in multi-cultural workplaces. By way of conclusion, we suggest that intercultural communication studies may need to be reconceptualized if the field is to engage adequately with further possible convergence (including communicative convergence) between cultures. It also examines the 'inter' that allows intercultural communication to be something active, with scope for creative fusion, initiative and change. It considers the risk of reproducing cultural stereotypes in characterizing the speakers engaged in intercultural communication and the types of communication they engage in. ![]() ![]() This study explores implications of different ways of viewing the 'cultural' and 'communication' dimensions of intercultural communication in such volatile circumstances. Two major influences on contemporary societies dictate that diffusion and hybridization of communicative norms will be an increasingly significant feature of our communication landscape: Transnational population flows and the impact of mediated communication, including by means of the Internet. ![]()
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